RESERVATION, EXCHANGE, RETURN AND CANCELLATION POLICIES
Welcome to the website of Paconocerd (“we,” “our,” or “the Company”). Before using our website and related services, please carefully read the following terms and conditions (“Terms”). By accessing and using our website, you agree to be bound by these Terms and comply with all applicable laws and regulations. If you do not agree to any of the terms and conditions set forth herein, we recommend that you contact us for any further information..
– RESERVATION POLICIES:
Your reservation is made, so there is no need to arrange anything with a travel representative at the hotel. If asked, be sure to advise that you already have a reservation with paconocerd.com We will be happy to help you with any questions or additional information you may need.
– CHANGES
All changes are subject to availability. Call us personally if you require any changes to your reservation, as we cannot accept instructions from third parties, hotels, travel agencies or car rental companies.
– REFUNDS
All refunds, whether due to a reduction in the number of participants, total cancellation of the reservation, bad weather or for any other reason, are refunded 100%, within 10 business days, according to the context explained in the following paragraph:
CANCELLATION POLICIES
1- In case of bad weather, the excursion will be rescheduled. In the event that the rescheduled day cannot be carried out due to bad weather, a 100% refund will be made.
2- If the client cancels the tour 24 hours before the day of the activity, a 100% refund is made.
3- If the client cancels the tour less than 24 hours before the day of the activity, 70% of the amount paid will be refunded, since 30% will correspond to related expenses.
Need help?
Contact us at info@paconocerd.com for questions related to refunds and returns.
1. Intermediary Relationship
1.1 The Company solely acts as an intermediary in the sale of tourist attractions provided by third parties who are the owners and operators of such attractions (“Providers”). Our role is to facilitate the booking and purchase of these tourist attractions through our website, acting as an affiliate of the Providers.
1.2 By making a reservation or purchase through our website, you acknowledge and agree that the contractual relationship will be established directly between you and the respective Provider. The Company is not the provider of the tourist attractions and has no control over the quality, safety, availability, or any aspect related to such attractions. However, we are at your disposal for any assistance you may need, whether it is serving as an intermediary for reimbursement requests or for any unfortunate event that may occur. Our providers are professional and insured agencies, recognized for providing excellent services. In the event that your experience is not a pleasant one, please contact our operators immediately to help in any way we can.
2. Disclaimer of Liability
2.1 By accepting these Terms, you acknowledge and agree that the Company shall not be liable for any damages, losses, injuries, or harm, whether direct or indirect, that may arise as a result of your use of the tourist attractions provided by the Providers. This includes but is not limited to any unforeseen harm, personal injuries, property damages, loss of luggage, or any other inconvenience or mishap that may occur during or as a result of your participation in the tourist attractions acquired through our website.
2.2 You acknowledge and agree that it is your responsibility to read and understand the provided terms and conditions of the tourist attractions before making a reservation or purchase. Any problem, dispute or claim related to the quality, safety, availability or any other aspect of the tourist attractions will be addressed by our department directly to the relevant Supplier.
3. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, YOU AGREE THAT THE COMPANY’S TOTAL LIABILITY FOR ANY CLAIM, DAMAGE, OR LOSS, WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR OTHERWISE, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF THE WEBSITE OR THE SERVICES OFFERED, SHALL BE LIMITED TO THE AMOUNT YOU HAVE PAID TO THE COMPANY FOR THE SPECIFIC SERVICE THAT GAVE RISE TO SUCH CLAIM, DAMAGE, OR LOSS.
5. Modifications and Termination
We reserve the right to modify these Terms at any time. Any modifications will be effective immediately upon posting on our website. If you continue to use our website after the modification of these Terms, it will be deemed that you have accepted the modifications.
By accepting these Terms, you acknowledge that you have read, understood, and agreed to all the provisions set forth herein. If you do not agree with any of these terms, we recommend that you contact us for any further information. If you have any questions or concerns, please contact us through the communication channels provided on our website.
Effective Date: [7/05/2023]